At Frontier Bank of Texas we recognize that privacy and security of personal financial information is a concern to our customers.  We have taken care in establishing and implementing policies and procedures to protect this information.

The Bank collects the following categories of nonpublic personal information about our consumer customers:  application information, information about transactions (such as information about a deposit or loan account), and consumer reports.

Your privacy is considered in all aspects of our business, and we maintain procedures to protect your confidential information.  Our employees are informed of their responsibility to protect confidential information.  Appropriate disciplinary policies are in place to help enforce employee privacy responsibilities.

If you find your account information is not correct, current or complete, please direct your concerns to Danyse Crowder, Vice President and Cashier, by mail at   P O Box 551, Elgin TX 78621, by phone at 512-281-1500, by fax at 512-285-2175, or by e-mail at dcrowder@frontierbankoftexas.com.

The Bank does not reveal your personal or financial information to anyone unless:

• You specifically authorize it,
• The information is provided on a confidential basis to a company which provides necessary services to the Bank, such as the Bank’s data processor,
• The information is provided to a reputable credit bureau or similar reporting agency, or
• The disclosure is otherwise lawfully permitted or required (such as suspicious activity reports and responses to subpoenas).

This Bank currently operates an information web site at www.frontierbankoftexas.com.  The site collects no personally identifying information about an individual except when specifically and knowingly provided by the individual, such as through e-mail. 

Questions about the privacy policies of Frontier Bank of Texas may be directed to Danyse Crowder, Vice President and Cashier, by mail at  PO Box 551, Elgin, Texas 78621, by phone at 512-281-1500, by fax at 512-285 -2175, or by e-mail at dcrowder@frontierbankoftexas.com.

Frontier Bank of Texas is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.  Any consumer wishing to file a complaint against the Frontier Bank of Texas should contact the Texas Department of Banking.

The Frontier Bank of Texas also engages in the business of selling checks as an agent for a company licensed under the laws of the State of Texas and subject to regulatory oversight by the Texas Department of Banking.  Any consumer wishing to file a complaint concerning sale of checks activities should contact the Texas Department of Banking.

Consumers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

• In person or by U.S. mail:  Texas Department of Banking, 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294
• Telephone Number:  1-877-276-5554 (toll free)
• Fax Number:  512-475-1313
• E-mail:  consumer.complaints@banking.state.tx.us
• Website:  www.banking.state.tx.us